Terms & Conditions

General Guidelines: We sell wholesale to customers with established businesses and a physical store front. Orders are subject to approval by Habersham Candle Company Corporate Office and all products are for resale only. All prices, terms, conditions, and policies are subject to change without notice and are at the sole discretion of Habersham Candle Company. PLEASE NOTE: All candles are handmade; therefore there may be slight variations and textures that should not be considered defects in the product.

Payment Terms: Net 30 with approved credit. Credit applications are available upon request. Credit cards (M/C, VISA, AMEX and DISCOVER) or company checks are acceptable. Payment, including freight charge, must accompany all orders without approved credit. No COD orders accepted. Credit limits are based on credit information and may be changed at any time without notice at the sole discretion of Habersham Candle Company. Habersham Candle Company reserves the right to change the terms or conditions of any sale without notice. Any account not paid within terms will incur a monthly finance charge of 1.5% on the amount past due not to exceed the maximum allowed by law, or 18% annually.

Minimum Order: Opening order-$300.00 Net 30 approved credit or $150.00 credit card, $100.00 re-orders, excluding freight. All new accounts will be approved by the territory salesperson, and all orders are subject to review and acceptance by the Habersham Candle Company Corporate Office. All merchandise purchased is for resale only, and only at the location as shown on the order. All additional sales locations permanent or temporary must be approved.

Delivery: Product will be shipped as determined by Habersham Candle Company unless otherwise specified. Normal shipping is via UPS, FEDEX or FOB Cornelia, Georgia.

Returns: Claims for returns must be made within 10 days of receipt of goods. A return authorization number must be obtained from the Customer Service Department by calling 877-823-5138. All returned product is subject to our inspection before credit will be issued, and a 15% restocking fee may be charged. Product must be received in saleable condition as determined by Habersham Candle Company or the return will not be accepted. No store or price labels are allowed on returned products. Buyer is responsible for return freight costs.

Refused/Undeliverable Goods: A restocking fee of 15% plus freight will apply.

Back Orders: All back orders under $50.00 are automatically canceled.

Damaged Items: Claims for damaged items must be made within 10 days of receipt of goods. A return authorization number must be obtained from the Customer Service Department by calling 877-823-5138. All returned products are subject to our inspection before credit or exchange will be issued, and a possible 15% restocking fee may be charged. No store or price labels are allowed on returned products.

 
 

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